Last Updated June 19, 2018
If you are a visitor from outside the United States, please note the personal information you provide may be transferred to, stored, and processed within the United States.
INFORMATION WE COLLECT
Registration Information. We will collect personal information from you if you register with us or subscribe to our newsletter. Any information you provide before registering with us is not associated with you individually and is not retained by FenixFire unless you register with us. When you register you are required to provide certain categories of information, including without limitation name, e-mail address, and a password.
Optional Information. At various other points during your visit to our Website, you may be asked to provide information about yourself. The use of other services which require the input of additional information is completely voluntary on your part. You have the choice about whether to disclose the information necessary to use these features of our Website.
Job Applicants. If your personal information is submitted through our Website when applying for a position with our company, the information will be used solely in connection with considering and acting upon your application. We may retain your personal information for a period of time, but only for the purpose of considering your application for current or future available positions. This information may be shared with our partners and affiliates for the purpose of evaluating your qualifications for the particular position or other available positions, as well as with third-party service providers retained by us to collect, maintain and analyze candidate submissions for job postings.
Information Collected Through Technology and Advertising. In addition to any information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with us (“Usage Information”), including the device used to access our Website (“Device”), and the IP address or other unique identifier identified by that Device (“Device Identifier”). Your Device Identifier may also identify your regional location.
Analytics. Google Analytics is enabled on our Website. Google Analytics will collect data about our traffic via Google advertising cookies and anonymous identifiers, in addition to data collected through a standard Google Analytics implementation. Google will use this information on our behalf to evaluate the use of our online products and services by users, to compile reports on the activities within these online products and services and to provide us with further services associated with the use of these online products and services and the use of the internet.
Pixels. We use the “visitor action pixels” from Facebook on our Website. This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with its policies.
HOW WE USE AND SHARE YOUR INFORMATION
Advertising and Analytics data collection. Third-party vendors (such as the Google Analytics or Facebook Pixels) may use identifiers to recognize you, customize your experience, and serve advertisements both on and off our Website.
ACCESS TO YOUR INFORMATION AND OPT OUT
If for any reason you are concerned that the information you provided to us is not correct and you wish to change or delete it, you have the ability to review and update your personal information. If you would like to do so, please contact us as set forth below. You may also contact us to request access to, transfer of, and rectification or erasure of your personal information, or restriction of processing; and to object to processing. Specify the nature of your request and the information that is subject to your request.
If we are processing your personal data based upon the lawful ground of your consent, you have the right to withdraw your consent for such processing at any time without affecting the lawfulness of the processing based on consent before it is withdrawn. To withdraw consent, please contact us as set forth below.
Unless otherwise required by law, we will only accept opt-out and access requests directly from the individual whose information is being accessed and we reserve the right to require verification of identity and reject requests in our sole discretion. We also reserve the right not to allow access to your information or to limit your rights (e.g. if such disclosure is prohibited by law or if the rights of another individual might be violated). In some instances, this may mean that we are able to retain your personal information even if you withdraw your consent.
Please note that changes or access you request may not be effective immediately. Please also note that despite any request for removal of or change to personal information, we may need to retain certain information for recordkeeping purposes and there may also be residual information that will remain within our databases and other records, which will not be removed or changed.
COOKIES AND OTHER TRACKING TECHNOLOGIES
When you visit our Website, we gather certain information automatically and store it in log files. This information may include a unique identifier such as your Internet Protocol (IP) address and non-personal information such as your browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer you, to improve marketing, analytics, or Website functionality.
We and our marketing partners and analytics providers (for example, Google Analytics and Facebook Pixels), may use tracking technologies such as cookies, beacons, tags and scripts. These technologies are used in analyzing trends, administering the Websites, tracking users’ movements around the Websites, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We rely on the following legal grounds to use your personal data:
Where it is needed to provide you with our products, services, or use of our Website.
Where it is in our legitimate interests to do so, such as: managing our products and services, to follow guidance and recommended best practice of government and regulatory bodies, for management and audit of our business operations including accounting, to carry out monitoring and to keep records of our communications with you and our staff, for market research and analysis and developing statistics, for direct marketing communications and related profiling to help us to offer you relevant products and services, subject to the appropriate controls to provide insight and analysis of our customers to business partners, for some of our profiling and other automated decision making, and/or where we need to share your personal information in order to run our business or comply with any legal and/or regulatory obligations.
To comply with our legal obligations.
With your consent or explicit consent: for some direct marketing communications; for some of our profiling and other automated decision making; and/or for some of our processing of special categories of personal data.
For a public interest, such as processing of your special categories of personal data such as about your health, criminal records information (including alleged offences), or if you are a vulnerable customer.
IMPORTANT DISCLOSURES, PRACTICES AND CONTACT INFORMATION
Your rights under data protection laws. Here is a list of the rights that individuals have under data protection laws. They don’t apply in all circumstances. If you wish to use any of them, we’ll explain at that time if they are engaged or not.
The right to be informed about the processing of your personal information
The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
The right to object to processing of your personal information
The right to restrict processing of your personal information
The right to have your personal information erased (the “right to be forgotten”)
The right to request access to your personal information and to obtain information about how we process it
The right to move, copy or transfer your personal information (“data portability”)
Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
If you have any questions or concerns regarding these rights please contact us via the contact information below.
How long is your personal information retained by us. Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria: for as long as we have reasonable business needs, such as managing our relationship with you and managing our operations; for as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or retention periods in line with legal and regulatory requirements or guidance.
Security. No data transmission over the Internet, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure the security of any information you transmit to us, and opting in indicates that you are willing to assume this. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
Children's Privacy. FenixFire does not knowingly collect or maintain personal information from persons under 13 years of age, and no part of our Website is directed to persons under 13. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner. If FenixFire learns that information of persons under 13 years of age has been collected on the Website without verified parental consent, then FenixFire will take the appropriate steps to delete this information. Teenagers under the age of 17 and over the age of 12 should encourage their parents to review this policy and to contact us if they would like to evoke our opt-out policy or to raise any concerns.
If you have inquiries about your personal data, you may also contact our Data Protection Officer, Erin Miller at: Erin@fenixfire.com.